Account and access
Sign in, recover access, protect your account, and manage trusted devices.
Open documentation
PADALIX SUPPORT / HUMAN FIRST
Find the next clear step.
Get direct guidance for accounts, transfers, receiving, security, and payment status without needing to understand the blockchain underneath.
Browse help topicsHELP / 01
02 / START HERE
What do you need help with?
Sending money
Understand quotes, fees, payout methods, family splits, and transfer confirmation.
Open documentationReceiving money
Receive through supported wallets, banks, claim codes, QR, or future cash pickup partners.
Open documentationTransfer status
Read each payment state and know what to do when delivery needs attention.
Open documentation03 / COMMON QUESTIONS
Answers before you move money.
01What currencies can I use?
The MVP is designed around USDC and a PHP stablecoin on Stellar. Available assets and payout corridors will be shown before a transfer begins.
02Does the recipient need a bank account?
Not for every Padalix flow. Claimable transfers are designed to support phone, QR, and secure claim-code receiving, with cash pickup added as partner coverage expands.
03When will the recipient receive the money?
Stellar settlement targets seconds. Final delivery time depends on the selected payout partner, and Padalix shows the expected arrival before confirmation.
04How does Family Distribution work?
The sender creates percentage or fixed-amount rules once, then Padalix applies those rules to future transfers across multiple recipients.
05What should I do if a transfer is delayed?
Open the transfer status, confirm the recipient details and payout method, then contact support with the Padalix transfer reference. Never share your password or recovery information.
04 / SUPPORT DESK
Open a secure support case.
Route an account, transaction, security, or technical issue to the Padalix operations desk. You will receive a private case link for status updates and replies.
05 / ALTERNATE CONTACT
Still need a person?
Send the transfer reference and a short description of the issue. Do not include passwords, recovery codes, or private keys.